What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot login as my account is autosuspended

    Asked by Jim McKinney  on June 01, 2017 at 03:03 PM

    I recently upgraded our company account and tried to add a user.  I logged out and then tried to log back in but my login no longer works.  I was also having trouble previewing any of our existing forms before I logged out.  The forms that we use on our corporate website are now disabled and can't be viewed or used by employees.  Can you please try to reinstate my login as soon as possible.

    Page URL:
    https://www.jotform.com/build/71515185575158

    Screenshot
  • Profile Image
    JotForm Support

    Answered by AIDAN on June 01, 2017 at 05:46 PM

    Upon inspection I found that your account is indeed autosuspended because your form "IT Setup for New Employees" with ID 71515612675154 is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use, and grant us permission to remove the offending fields/form, we may consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by Jim McKinney  on June 02, 2017 at 01:43 PM
    I went to the Terms of Use page but there was nowhere to acknowledge or accept them. We accept the terms of use and authorize you to remove whichever fields are in violation of the terms. Please make the changes as quickly as possible so our employees can have access to our forms again.
    Thank you,
    Jim McKinney
    President
    McKinney Properties, Inc.
    1717 Penn Avenue
    Suite 5015
    Pittsburgh, PA 15221
    Phone: 412-545-9099
    Fax: 412-242-5391
    Cell: 412-913-9189
    E-Mail: jim.mckinney@mckinneyproperties.com
    Website: www.mckinneyproperties.com
    This e-mail and any attachments are confidential and may well be legally privileged. If you are not the intended recipient, please destroy this message, delete any copies held on your system and notify the sender immediately. You should not retain, copy or use this email for any purpose, nor disclose all or any part of its content to any other person. To do so could violate state and Federal privacy laws. Thank you for your cooperation. Please contact me at the above number if you need assistance.
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on June 02, 2017 at 01:52 PM

    Thank you for accepting our terms of use. I have removed the offending fields and re-activated your account.