What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms go to pending when people checkout with PayPal

    Asked by firstwitness on June 01, 2017 at 05:02 PM



    When people fill out a form that requires a payment, the form goes to 'incomplete payments' even though they have completed a payment. Is there something I am doing wrong? I have to go in each time manually to accept the form but I don't receive a notification from Jotforms when there is a submission - the only way I know something has been submitted is that I received a notification from PayPal. I attached a picture. Thanks!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 01, 2017 at 07:24 PM


    That is happening when your Paypal IPN is disabled. This is required to process the submissions properly from our side.

    To fix it, please enable Paypal IPN in your PayPal account. Guide: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account