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    Forms go to pending when people checkout with PayPal

    Asked by firstwitness on June 01, 2017 at 05:02 PM

    Hello. 

     

    When people fill out a form that requires a payment, the form goes to 'incomplete payments' even though they have completed a payment. Is there something I am doing wrong? I have to go in each time manually to accept the form but I don't receive a notification from Jotforms when there is a submission - the only way I know something has been submitted is that I received a notification from PayPal. I attached a picture. Thanks!

    Page URL:
    https://form.jotform.us/71514508920150

    Screenshot
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    JotForm Support

    Answered by EltonCris on June 01, 2017 at 07:24 PM

    Hi,

    That is happening when your Paypal IPN is disabled. This is required to process the submissions properly from our side.

    To fix it, please enable Paypal IPN in your PayPal account. Guide: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account