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  • Profile Image

    Any ideas why my form freezes

    Asked by ssolda on June 01, 2017 at 10:40 PM

    https://www.jotform.com/build/71459335799170

     

    First page. The drop down box featuring the North American states. I need that widget, but it's now freezing up on me. Didn't earlier.

     

    Your assistance is appreciated.

    Page URL:
    https://www.jotform.com/build/71459335799170

  • Profile Image
    JotForm Support

    Answered by Mike on June 01, 2017 at 11:48 PM

    The issue might be related to conditions. I would like to suggest removing all the conditions with errors.

    Also, most of the widgets are usually being loaded from external pages which may affect the form performance. Standard fields are the fastest ones, the categories can be implemented with a standard dropdown by using double square brackets.

    Example:

    [[Category 1]]
    Option 1
    Option 2
    Option 3
    [[Category 2]]
    Option 1
    Option 2
    Option 3

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by ssolda on June 02, 2017 at 12:43 AM
    Thanks for the follow-up.  The errors appeared after experimentations with the widget as to why is was hanging up. I reverted it back to another time without the errors and it's still slow. I have duplicate of it on another site and it's fine but I've put too much work since that other version.http://artinstallernetwork.com/estimateI do like how quick that drop down works, though.
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on June 02, 2017 at 01:59 AM

    Hello,

    You can try comparing the loading process if it still hangs on your end when viewing the form in stand alone (https://www.jotform.com/71459335799170). If there is a significant change on the loading time, can you try replacing your embed code from javascript to iframe if it would make any change on its loading?

    Other than external sources, a loading slow down may be due to the additional scripts on your page, any possible loading processes such as compilation of scripts on your web page and your form (in javascript embed method, this happens) which testing for conflicts may happen. 

    You may also would like to try clearing your browser's cache to see if there are incomplete scripts that may be causing a delay. 

    Please let us know if the problem persists.