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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our form submissions are missing after beign downgraded

    Asked by shancock on June 02, 2017 at 06:48 AM

    Hi,

     

    I know there was an issue with the Free Account and our account being over the limit, however, this was paid and upgraded yesterday (prior to today when the account was set to delete some entries). So the deletion was done in error I believe.

     

    Unfortunately, a lot of our entries have been deleted and we urgently require them back.

    This is specifically important for our form: Student + Non-Staff Expense form.

     

    But can ensure any forms deleted yesterday are reinstated.

     

    Please can you confirm once they have been reinstated.

     

    Thanks

     

    Scott

     

  • Profile Image
    JotForm Support

    Answered by Welvin on June 02, 2017 at 08:20 AM

    I have restored your limit. Please check again.