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    Our form submissions are missing after beign downgraded

    Asked by shancock on June 02, 2017 at 06:48 AM



    I know there was an issue with the Free Account and our account being over the limit, however, this was paid and upgraded yesterday (prior to today when the account was set to delete some entries). So the deletion was done in error I believe.


    Unfortunately, a lot of our entries have been deleted and we urgently require them back.

    This is specifically important for our form: Student + Non-Staff Expense form.


    But can ensure any forms deleted yesterday are reinstated.


    Please can you confirm once they have been reinstated.






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    JotForm Support

    Answered by Welvin on June 02, 2017 at 08:20 AM

    I have restored your limit. Please check again.