I am having trouble changing my password

  • Profile Image
    organicaromas
    Asked on June 02, 2017 at 08:28 AM

    Hi, 

     

    I changed my password. Then tried to log in and it wouldn't work. I had to use my old password in order to change my password. 

     

    I then changed my password a second time, using the new password I had just created to change it. I couldn't log in again. 

     

    I logged out and went to try the new password I created and was locked out. 


    I then attempted to log in too many times and was locked out. 

     

    I tried to send a message to support, but it said I needed to log in. How can i send a message to support about having password issues if I can't log in. 

     

    I found this tab open in another browser and was able to send this message. 

     

    Please Help!



    Thanks, 

     

    Chad

  • Profile Image
    Sven
    Answered on June 02, 2017 at 09:10 AM

    Hi Chad, 

    You can use the "Forgot Password" option in the login menu, that will send a link to your email to reset your password, and then you will receive a confirmation that your password has been changed. 

    Let us know if you need any further help.

     

    Thank you!