What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am having trouble changing my password

    Asked by organicaromas on June 02, 2017 at 08:28 AM

    Hi, 

     

    I changed my password. Then tried to log in and it wouldn't work. I had to use my old password in order to change my password. 

     

    I then changed my password a second time, using the new password I had just created to change it. I couldn't log in again. 

     

    I logged out and went to try the new password I created and was locked out. 


    I then attempted to log in too many times and was locked out. 

     

    I tried to send a message to support, but it said I needed to log in. How can i send a message to support about having password issues if I can't log in. 

     

    I found this tab open in another browser and was able to send this message. 

     

    Please Help!



    Thanks, 

     

    Chad

  • Profile Image
    JotForm Support

    Answered by Sven on June 02, 2017 at 09:10 AM

    Hi Chad, 

    You can use the "Forgot Password" option in the login menu, that will send a link to your email to reset your password, and then you will receive a confirmation that your password has been changed. 

    Let us know if you need any further help.

     

    Thank you!