- Marcus HouseAsked on July 24, 2012 at 09:43 PM
I have the following string in teh recipient list of one of our emials
When I geta copy of the email I see that it is going to
email@example.com; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org
(It is missing the info@ address). I have confirmed this with the b-e.com.au website owners and they claim they are not getting the email to the info@ address.
Why would that be?
- pinoytechAnswered on July 24, 2012 at 09:54 PM
I have now remove email@example.com in our bounce list and it should be working fine by now.
Here's the reason:
Reason(s) : 5.1.0 - Unknown address error 550-'relay not permitted'
By the way, enter email addresses separated by commas(,) not semicolon(;) in your "Recipient E-Mail".
- BEAnswered on July 25, 2012 at 06:50 PM
Ah perfect. Didnt realise there was an auto block type system.
Is there any way we can be notified if an emial is blocked or anything like that?
- JotForm SupportidarktechAnswered on July 25, 2012 at 09:26 PM
Unfortunately, no. In the sense that, if the email address is in the bounce list, our mail server can't send messages to that address anymore.
Bounce emails is returned to us because it cannot be delivered for some reason, example if the mail server is temporarily unavailable, or the recipient no longer has an e-mail account at that address (sometimes because of email typo) or due to the spam filter that automatically blocks unknown messages.
What I can suggest to you in order to avoid this from happening again or at least, you may white list our mail server IP's or firstname.lastname@example.org email.
Hope this helps. Please let us know if you have further questions. Thanks!