What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where's my money

    Asked by iberia2005 on July 24, 2012 at 10:58 PM

    I'm am upset..


    I want to speak to a person please...


    Brandi Austin


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    Answered by jeanettebmz on July 24, 2012 at 11:28 PM

    I have checked your account and I found a uncomplete payment 


    That means the user changed her mind on the last minute.

    When a user submits your payment form we keep submission data in our database until the payment is completed.

    If you click on that button, you can “complete” a pending submission manually (if you see the payment reflected in your payment gateway) or “delete” it.

    If you still have questions, let us know


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    Answered by Zacklelif3 on July 25, 2012 at 01:03 AM
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    JotForm Support

    Answered by idarktech on July 25, 2012 at 04:02 AM


    Please check your thread now. Thanks!

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    Answered by iberia2005 on July 26, 2012 at 05:22 PM

    @Jeanette,  thank you for your response.  I got an email from paypal saying that I had recieved payment, however that paymen was not in my paypal account.     I will check with angel to see if she really did change her mind on her payment.  This helps.  Thank you.  So, Angel is the only one who attempted to pay.  I thought their were 3 different people.

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    Answered by jeanettebmz on July 26, 2012 at 05:26 PM

    Yes, it only was one incomplete payment so far in your account. Please check with your customer and do not hesitate to contact us again for further assistance