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    I need help with integrating a form with Square.

    Asked by ncarh on June 02, 2017 at 02:51 PM

    I have created a registration form for an event that has a registration fee of $10. I have integrated it with Square, as I have a Square account to accept payment. I tested it yesterday and while payment went through and I saw the charge on my bank account, the system did not automatically email me a receipt when I submitted my order. I got a copy of the registration from JotForm, but I did not get an email receipt from Square. I called Square customer support and they indicated that I would need to contact you all for this issue. Please assist me if you can! My number is 336-334-4403.

     

    Ryan

    Page URL:
    https://form.jotform.com/71504852154150

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    JotForm Support

    Answered by Welvin on June 02, 2017 at 05:06 PM

    Our Square integration doesn't have the option to send a receipt. But as far as I know, Square will automatically do this, assuming that the receipt is already configured on your Square account.

    https://squareup.com/dashboard/business/receipt

     

    The following articles from Square will help you configure the receipt:

    https://squareup.com/help/us/en/article/5070-send-and-print-receipts 

    https://squareup.com/help/us/en/article/5212