What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account has been auto-suspended?

    Asked by Tim  on June 02, 2017 at 03:55 PM

    I was trying to view my form after finishing some edits and was given an error saying the form not enabled (which it was). I then logged out in hopes it was just a little bug but when I went to log back in I was not able to. I was given the message that I was auto suspended. 

    Could you please help? Thanks in advanced! 

    P.S. My login is the same as my email (in case that matters :) )

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 02, 2017 at 06:10 PM

    I have checked your account and it has been suspended due to a high phishing score, it happened since you are asking for login credentials on your form http://www.jotform.us/form/71525466850157 

    Here is a screenshot of the guilty fields: 

    Do note that asking for this kind of information goes against our terms, please take a look on the following page so you know why you can be suspended: http://www.jotform.com/terms/ 

    I have also removed the fields from your form in order to reactivate your account. 

    If you have any question, let us know.