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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the payment field is empty on my submissions?

    Asked by MCPHSsdpt on June 02, 2017 at 04:00 PM

    I have created an order form for apparel. For each submission I need to see what item was ordered and how many of that item; however, that is not showing up. All I see is what was put as directions for filling out the form. I need the answers for each field. Sorry if someone has already asked this but scrolling through the threads it seems that it hasn't been.

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    JotForm Support

    Answered by Kevin_G on June 02, 2017 at 06:16 PM

    I have reviewed your form and I can see you have not set the payment integration as required, this means that your users may simply leave the payment field empty, without any selection, and click on the submit button, the submission will be sent through without any problem. 

    If you need to force your users to make a selection always, then you will need to set the field as required, you will find the option by clicking on the gear icon, general tab:


    Please, do let us know how it goes. 

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    Answered by MCPHSsdpt on June 03, 2017 at 09:27 AM

    Thank you so much for your help! I can see everything I need now.