Why the payment field is empty on my submissions?

  • Profile Image
    MCPHSsdpt
    Asked on June 02, 2017 at 04:00 PM

    I have created an order form for apparel. For each submission I need to see what item was ordered and how many of that item; however, that is not showing up. All I see is what was put as directions for filling out the form. I need the answers for each field. Sorry if someone has already asked this but scrolling through the threads it seems that it hasn't been.

  • Profile Image
    Kevin_G
    Answered on June 02, 2017 at 06:16 PM

    I have reviewed your form and I can see you have not set the payment integration as required, this means that your users may simply leave the payment field empty, without any selection, and click on the submit button, the submission will be sent through without any problem. 

    If you need to force your users to make a selection always, then you will need to set the field as required, you will find the option by clicking on the gear icon, general tab:

     

    Please, do let us know how it goes. 

  • Profile Image
    MCPHSsdpt
    Answered on June 03, 2017 at 09:27 AM

    Thank you so much for your help! I can see everything I need now.