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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recipient Email Issue Please HELP ME...

    Asked by pennykirkey on July 25, 2012 at 07:06 AM

    I can not change the email address to a different one on my form's submission (recipient). It keeps sticking to my old email address. I changed it many times but when I do a test email it still goes to my old one. I have even deleted the form and started from scratch but it still sends to the same old email. Help! Thanks!!!

    Page URL:

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    Answered by pinoytech on July 25, 2012 at 07:12 AM


    Sorry for the inconvenience that may have caused. Have you tried already deleting your browser cache and cookies after the changes of your recipient email address? If not, please give a try and do let us know if this solution fixed the said issue of not so we can further assist you.

    Thank you!

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    Answered by ItalyTech on July 25, 2012 at 07:32 AM


    in addition to my collegue's response you can provide us email address you must insert and we can do it for you.

    Let us know.


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    Answered by dtanderson on August 09, 2012 at 03:57 AM

    I am having exactly the same problem. I have made modifications to the recipient email address a number of times, and also cleared the cache and cookies. But it still uses the old email recipient address.

    If you want me to provide the email addresses to insert, then please let me have an email address to send this to.

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    Answered by gori-mathew on August 09, 2012 at 05:03 AM

    Please send an email to jotformsupport@gmail.com  and give us an email you want to be inserted in your form. we will try to insert and test to see if can reproduce same problem.

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    Answered by matchmakertennis on August 17, 2012 at 10:29 PM

    Having the same issue.  I change the recipient email but it still got to the account admin email.

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    Answered by AtacanC on August 17, 2012 at 10:54 PM


    Can you please open a new thread and provide us the form ID or URL?

    Thanks for your cooperation.