Hi, I can't seem to get FB share widget to work in mobile setting

  • simplj1
    Asked on June 3, 2017 at 6:52 PM

    Hi,

    I have a problem in mobile setting, where I have  FB share widget. I see a problem in the mobile setting, where when a user clicks on the share button, it directs them to the FB post, but there is no way for the person to return back to jotform to complete the optin form. How to redirect them back to the optin form?

     

    See Step 2 :    https://form.jotform.me/71527275055457

     

    Thanks,

    Jeremy

    Jotform Thread 1162709 Screenshot
    Page URL: https://business.facebook.com/simplcool/posts/477396982599845
  • Kevin Support Team Lead
    Replied on June 3, 2017 at 10:18 PM

    I have checked your form on a mobile device and I can see when I clicked on the Facebook share button a new tab was opened, do note that once shared the link, your user needs to close the tab and continue filling out the form: 

    Hi, I cant seem to get FB share widget to work in mobile setting Image 1 Screenshot 20

    Is this not the same you're getting on your end? 

    Is the Facebook page opening in the same tab? 

    Please, provide us more  details about how the link is opening on your end, we will be glad to take another look to your form.