What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I deleted form but upload storage space has not cleared.

    Asked by Bathurstartisan on June 04, 2017 at 10:59 PM

    I have created a new form that should not use as much space as there are no options to attach images or documents, and deleted our old form. Can you advise why it is still saying we are out of space?

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    JotForm Support

    Answered by ashwin_d on June 05, 2017 at 12:47 AM

    Hello Bathurstartisan,

    I'm sorry for the trouble caused to you. 

    Please note that when you delete a form, it is just moved to trash folder. You still have form and submissions in your account. Please check the screenshot below:

    I would suggest you to please purge the form from your trash folder. Alternatively, you can also restore the form and then delete the submissions which has file attachment. Please note that deleting a submission record will also delete the attached file as well and free up your upload storage space.

    Thank you!

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    Answered by Bathurstartisan on June 05, 2017 at 08:30 AM

    Thank you so much :-)