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    Auto Responder not working? I saw another user had this issue.

    Asked by AirportRoadStorage on June 05, 2017 at 12:37 AM
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    JotForm Support

    Answered by seth on June 05, 2017 at 02:05 AM

    Hello,

    I checked two of your forms (Airport Road Storage - Change of Address and Job Application Form). Change of Address form has no auto responders setted up but Job Apllication has. I cloned the Job Application form and sent a test submission. It is working properly. 

    When I tried to add a new auto responder to my cloen of Airport Road Storage - Change of Address form, the auto responder added with a text box field added as the recepient of the form. There should be an email field defined as the recepient of the auto-responder. Please check again and be sure that the recepient field on the auto-responder email is defined to select an email field:

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!