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  • Profile Image

    My form's confirmation emails and redirect url stopped working.

    Asked by montanastate on July 25, 2012 at 01:49 PM

    Hello,

    In a number of tests, for what appears to be no reason both my Notification and Autoresponder emails have stopped working. Also, the form no longer redirects to the Custom url thank you page that is set in the form (http://www.montana.edu/ezprint/thankyou.php).

    The form appears to submit correctly as the submission is available through jotform.com and the files are delivered to my connected dropbox account.

    Do you have any insight into this? If I can get this form to work consistently we will upgrade to at least the Premium account, but I am a bit nervous when functionality appears to break without any clear reason.

    Also, is it possible to get the form submission to automatically be sent to dropbox as a pdf? This worked in a couple template forms, but I don't see any setting to allow for this in my own design.

    Thanks,

    Jake

    Page URL:
    http://www.montana.edu/ezprint/upload.php

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    Answered by gori-mathew on July 25, 2012 at 03:35 PM

    Hi Jake;

    For notification problem, try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

  • Profile Image

    Answered by montanastate on July 25, 2012 at 03:48 PM

    My Notification email is already set to that and I do not receive it. I have just verified it is still set as you recommend.

    The Autoresponder email isn't set to that, but I will set it to test it. However, that seems very unuseful if that is the email going to the submitter who has no idea who or what "JotForm" is. 

    I receive test mails using the "Test Email" function for both the Notification and the Autoresponder just fine. I assume if your IPs were being blacklisted by my work email provider, those would be blacklisted as well.  Also I've tested using multiple address including gmail and yahoo. I would assume that jotmail isn't blacklisted on them as well?

    This doesn't explain why the Custom URL for the Thank You page isn't working either.

    Also, is it possible to get the form submission to automatically be sent to dropbox as a pdf? This worked in a couple template forms, but I don't see any setting to allow for this in my own design.

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    Answered by jeanettebmz on July 25, 2012 at 06:10 PM

    Could you please re-create the email notification (delete the current one) according to the advice my colleague has given to you?

    Also, delete the dropbox integration and make a test without it, see if the Thank You page works or not


    Jeanette
     



  • Profile Image

    Answered by montanastate on July 25, 2012 at 06:49 PM

    Hello Jeanette,

    Thanks for the response. I removed the notifications and the dropbox integration. Then recreated the notifications which started working and the redirect url worked as well.

    However, as soon as the dropbox integration was added again the notifications and redirect url quit functioning again.

    Oddly, this all worked together this morning (briefly) until I was putting the finishing touches on the form. 

    Is this a common issue between the two? Do you have any suggested work arounds? 

    Thanks,

    Jake 

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    Answered by jeanettebmz on July 25, 2012 at 08:22 PM

    Hello again Jake

    I was not able to reproduce the error, it worked fine in my side. Nevertheless, we have had this glitch in the past , so it seems it has come back again. At any rate, this is something the development team should fix, but before to escalate it , I need you to do something:

    Change the URL of the form embedded into your page

    FROM http://form.jotform.us/form/21797364378165 

    TO  http://www.jotform.us/form/21797364378165

    Then, delete the integration, the URL Than You Page, and the email notification. Re-create all of them again.

    Let me know if after this workaround the issue still persist, so I will go ahead and escalate it for further investigation

    Cheers!

    Jeanette

     

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    Answered by montanastate on July 26, 2012 at 03:40 PM

    Hello Jeanette,

    Thanks for the follow up.  This appears to have fixed the Notification and Autoresponder emails and the correct Redirect URL is working.

    However, after a number of tests, it appears that files around over 5 MB will no longer be uploaded into my dropbox account. They worked yesterday though so I am unclear what would have changed. I am not certain if file size is 100% related, but it is pretty reliably uploading anything under 5MB and not doing anything over 5 MB.

    Any thoughts on what this might be caused by?

    Thanks for your help.

    Jake 

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    JotForm Support

    Answered by liyam on July 26, 2012 at 10:12 PM

    Hello Jake.  Can you check your storage capacity with Dropbox if you still have space in it?  I tried uploading a 5.2MB file on my end using a form I copied from you and I was not able to replicate the Dropbox issue that you're experiencing.  You may also try removing and re-enabling the integration on your form.

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    Answered by montanastate on July 27, 2012 at 10:43 AM

    Thanks! My capacity is over 100 GB free so something else was gumming up the works. Removing the integration and readding it seems to have fixed the issue though as larger files are once again being added correctly.

    I am a little concerned that the system has quirky bugs like this, but I really appreciate your supports' help.

    Thank you.

    Jake

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    Answered by jeanettebmz on July 27, 2012 at 12:03 PM

    Hello Jake,

    There is another thread with an open ticket that was addressed to our higher ups , so this issue is already investigated . They will determine if it needs a major fix or it was only a temporary glitch.

     

    Jeanette