I have suddenly stopped receiving emails from JotForm.

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    cbardila
    Asked on July 25, 2012 at 02:00 PM

    Am I on a bounce list? Can you help me out so I can get my emails again from JotForm?  My email address is camilo@upball.net

     

    Thank you

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    gori-mathew
    Answered on July 25, 2012 at 02:15 PM

    Hi ,

    I have removed this form from the blocked list. Email sometimes get blocked when your email service provider rejects our emails at some point or when they're not available to received message from us.

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    Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'

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    However, to avoid such problems from happening, please use "JotForm" and "noreply@jotform.com" as your form notification's sender name and address, respectively.

    Hope that helps. Just let us know if the problem still persist so that we can further assist you