What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I forgot my Password and i am unable to know it through your Password Reset System.

    Asked by Harmeet Singh  on June 05, 2017 at 05:18 AM

    When I Click on the Forget password option there is a option in which i enter my email and press on the Reset password link on the email. But i don't get the email from your side. So Please help me to recover my password.

     

     Thanks.

    Your Customer

    Harmeet

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 05, 2017 at 05:42 AM

    That happened because your email ended in the Bounce list, the reason is below: 

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I removed your email from the Bounce list so all emails should go through now.
    Please try resetting your password again.

    Let us know if you encounter any problems.

    Thank you!