What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to cancel?

    Asked by gaittec on July 25, 2012 at 02:16 PM

    I love JotForm.  But I won't be using it for several months.  I need to temporarily cancel.

  • Profile Image

    Answered by jeanettebmz on July 25, 2012 at 03:15 PM

    Hi

    Thank you for your kind words!

    In order to cancel your subscription, please follow these steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

     

    Should you need further assistance, let us know!

    Jeanette