What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autocompleted Address widget: It shows different address in mobile and desktop.

    Asked by BeliBeli24 on June 05, 2017 at 08:41 AM

    Hi! We got reports from users on 2 things


    1. The autocomplete does not show at all for some, leaving them to try submitting forms but leads to error.

    2. The autocomplete does not show the exact/closest location, instead of Malaysia it shows United Kingdom. The problem is it happens to some users, not all (see below, top is the user via phone, bottom is the one we tried via desktop which worked).

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    JotForm Support

    Answered by Kiran on June 05, 2017 at 10:22 AM

    I have tested the widget on a test form using my mobile and a browser. As I type the address as mentioned in the screenshot, I see that the address is displayed correctly on both devices. Please see the screenshot below:

    Could you check if the GPS is enabled on the phone and have rights to the browser? Also, please check if the Google API key is entered in the widget to make sure the widget is working correctly.

    Please share the form URL to check from our end and see what best we can do in this regard.