What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not found This form is disabled. URGENT

    Asked by copdawg on June 05, 2017 at 09:55 AM

    This suddenly started within the past couple of weeks, don't know why, shows ENABLED in the control panel.  Need assistance as soon as possible.

    Page URL:

  • Profile Image

    Answered by Sven on June 05, 2017 at 11:32 AM


    Your account has been suspended, the reason is that in your forms, you're collecting sensitive information such as Credit Card details, which is against our terms of use

    In order to enable your account, you will need to remove these payment collection fields, and use one of our payment integrations to collect payments.