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keyazizAsked on June 5, 2017 at 10:20 AM
The integration was working to begin with but recently has stopped working and I have no idea why.
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David JotForm Support ManagerReplied on June 5, 2017 at 12:07 PM
Please remove the integration, and generate a new API Key: https://support.getresponse.com/faq/where-i-find-api-key
Then integrate back again: https://www.jotform.com/help/397-How-to-Integrate-Form-with-GetResponse
Let us know if you need more help.
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KellyReplied on June 5, 2017 at 12:36 PM
I have already done that.
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SvenReplied on June 5, 2017 at 1:57 PM
Hi,
Do you get an error? Or does it not update with the form data? Can you please explain what part is not working for you?
Thank you!
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keyazizReplied on June 6, 2017 at 5:18 AM
No error message it just doesn't upload.
I tried uploading them manually and getresponse rejects them saying they are against policy? I
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sethReplied on June 6, 2017 at 6:41 AM
Hello,
As you may know, the information should be approved by the owner in order to be added to your account. This approval is done by an email that the information owner received. If they don't approve via a link on the email, the information can't be uploaded to your GetResponse account. Can you please check if the approval has occurred?
Please turn back to us with the results.
Thanks.