Getresponse Integration Stopped Working

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    keyaziz
    Asked on June 05, 2017 at 10:20 AM

    The integration was working to begin with but recently has stopped working and I have no idea why.

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    BDAVID
    Answered on June 05, 2017 at 12:07 PM

    Please remove the integration, and generate a new API Key: https://support.getresponse.com/faq/where-i-find-api-key 

    Then integrate back again: https://www.jotform.com/help/397-How-to-Integrate-Form-with-GetResponse 

    Let us know if you need more help.

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    Kelly
    Answered on June 05, 2017 at 12:36 PM

    I have already done that.

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    Sven
    Answered on June 05, 2017 at 01:57 PM

    Hi, 

    Do you get an error? Or does it not update with the form data? Can you please explain what part is not working for you?

     

    Thank you!

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    keyaziz
    Answered on June 06, 2017 at 05:18 AM

    No error message it just doesn't upload.

     

    I tried uploading them manually and getresponse rejects them saying they are against policy? I

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    seth
    Answered on June 06, 2017 at 06:41 AM

    Hello,

    As you may know, the information should be approved by the owner in order to be added to your account. This approval is done by an email that the information owner received. If they don't approve via a link on the email, the information can't be uploaded to your GetResponse account. Can you please check if the approval has occurred?

    Please turn back to us with the results.

    Thanks.