What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getresponse Integration Stopped Working

    Asked by keyaziz on June 05, 2017 at 10:20 AM

    The integration was working to begin with but recently has stopped working and I have no idea why.

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    JotForm Support

    Answered by BDAVID on June 05, 2017 at 12:07 PM

    Please remove the integration, and generate a new API Key: https://support.getresponse.com/faq/where-i-find-api-key 

    Then integrate back again: https://www.jotform.com/help/397-How-to-Integrate-Form-with-GetResponse 

    Let us know if you need more help.

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    Answered by Kelly on June 05, 2017 at 12:36 PM

    I have already done that.

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    Answered by Sven on June 05, 2017 at 01:57 PM

    Hi, 

    Do you get an error? Or does it not update with the form data? Can you please explain what part is not working for you?

     

    Thank you!

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    Answered by keyaziz on June 06, 2017 at 05:18 AM

    No error message it just doesn't upload.

     

    I tried uploading them manually and getresponse rejects them saying they are against policy? I

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    JotForm Support

    Answered by seth on June 06, 2017 at 06:41 AM

    Hello,

    As you may know, the information should be approved by the owner in order to be added to your account. This approval is done by an email that the information owner received. If they don't approve via a link on the email, the information can't be uploaded to your GetResponse account. Can you please check if the approval has occurred?

    Please turn back to us with the results.

    Thanks.