My forms are showing disabled?

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    LorylH
    Asked on June 05, 2017 at 11:29 AM

    hello!

     

    My forms are showing disabled - can you help me fix this?  Thank you!

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    ktyaguirre
    Answered on June 05, 2017 at 12:34 PM

    We reviewed your account and found the forms were requesting credit card information on plain text fields. This is considered a phishing activity since no encryption is used.

    You request the approval for collection of information from customers but this won't encrypt the information. Be advised that credit card information is considered critical information and it is handled as such.

    We have implemented appropriate methods so you can make use of them to receive payments from customers:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    This link will explain how is it done. Even if you just want to verify a card for validity, you can select an option to do so and not run the card.

    Please refrain from collecting such information for it has the potential to suspend your account.

    Feel free to contact us if you need any further help.