What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are showing disabled?

    Asked by LorylH on June 05, 2017 at 11:29 AM



    My forms are showing disabled - can you help me fix this?  Thank you!

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    JotForm Support

    Answered by ktyaguirre on June 05, 2017 at 12:34 PM

    We reviewed your account and found the forms were requesting credit card information on plain text fields. This is considered a phishing activity since no encryption is used.

    You request the approval for collection of information from customers but this won't encrypt the information. Be advised that credit card information is considered critical information and it is handled as such.

    We have implemented appropriate methods so you can make use of them to receive payments from customers:


    This link will explain how is it done. Even if you just want to verify a card for validity, you can select an option to do so and not run the card.

    Please refrain from collecting such information for it has the potential to suspend your account.

    Feel free to contact us if you need any further help.