What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my form is stuck on "Please wait" message on submit?

    Asked by amsweb1 on June 05, 2017 at 01:34 PM

    On one of our newer cloned forms, a user was got the "please wait" message.

    The form is embedded into WordPress using the suggested [embed] code.  The thank you page is from JotForm.

    Can you take a look and let us know why this is happening?


    Page URL:

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    JotForm Support

    Answered by Nik_C on June 05, 2017 at 02:54 PM

    I tested your form and I was able to replicate this issue.

    Could you please try embedding your form by using the iFrame embed method instead, here is the code:

    <iframe id="JotFormIFrame-71496351420958" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformpro.com/71496351420958" frameborder="0" style="width:100%; height:970px; border:none;" scrolling="no"> </iframe>

    Please let us know if that worked for you.

    Thank you!