Why my form is stuck on "Please wait" message on submit?

  • Profile Image
    Asked on June 05, 2017 at 01:34 PM

    On one of our newer cloned forms, a user was got the "please wait" message.

    The form is embedded into WordPress using the suggested [embed] code.  The thank you page is from JotForm.

    Can you take a look and let us know why this is happening?


  • Profile Image
    Answered on June 05, 2017 at 02:54 PM

    I tested your form and I was able to replicate this issue.

    Could you please try embedding your form by using the iFrame embed method instead, here is the code:

    <iframe id="JotFormIFrame-71496351420958" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformpro.com/71496351420958" frameborder="0" style="width:100%; height:970px; border:none;" scrolling="no"> </iframe>

    Please let us know if that worked for you.

    Thank you!