What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We need access to our Private Key

    Asked by NCAC_Office on June 05, 2017 at 03:37 PM

    Our web browser updated and it is no longer recognizing the Private Key and we can't find it on our computer.

    Page URL:

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    JotForm Support

    Answered by Mike on June 05, 2017 at 06:18 PM

    We do not store the private key files. I am sorry to inform you, but there is no way to decrypt the data if you do not have a correct private key (which is saved to your browser, and downloaded when the encryption is enabled).

    It is possible to generate the new keys by re-enabling the form encryption, but this will not help with the old data decryption.

    If you need any further assistance, please let us know.

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    Answered by NCAC_Office on June 07, 2017 at 12:44 PM
    Thank you. Is it possible to find th date that a key was generated for our
    account? I'm trying to restore the browser as of or after that date to see
    my f I can find th key in the browser storage but I need a date range.
    Thank you,
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    JotForm Support

    Answered by david on June 07, 2017 at 01:48 PM

    We do not keep a log of when the key file was created.  The file is generated when encryption is applied to the form so whatever date the encryption was applied would be the date the file was created.