What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account is Autosuspend, why?

    Asked by Nefertiti Fisher  on June 05, 2017 at 11:51 PM

    I need access to the forms that had payments and registration. Why is it in autosuspend?

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 06, 2017 at 03:09 AM

    I have checked and your account with username fisherworldtravel is autosuspended by our phishing system. I have inspected your forms, that are located inside of My Form folder and I did not found any fields that are violating our Terms of Use

    I have activated your account. Most likely you account was autosuspended because of the Cincinnati Jazz Festival Payment Form, that is located inside of Trash folder on your account. It seems that inside of that form you have some credit card fields. I would suggest you to purge that form from Trash folder.

    Let us know if you need further assistance.