What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my account suspended?

    Asked by stephen sawyer  on June 06, 2017 at 07:16 AM

    I cant login to my account. It says account suspended and I cant access my links either.

    How do I fix this?

    Page URL:

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    JotForm Support

    Answered by amy on June 06, 2017 at 08:48 AM


    When I check your email address, I have found two Jotform accounts which are related to it and both accounts have been suspended because of phishing. 

    In your form whose title is "Automatic Bill Pay Authorization", you are requesting bank information. These fields are against to our Terms of Use and perceived as "Phishing". 

    Please note that our users cannot collect sensitive data such as credit card information, social security numbers, user login credentials, or other sensitive personal information.

    You can only use our payment tools in order to get payments. If you don't want to get payment and if you need only payment authorization you can enable the "Authorization Only" feature.

    Please check our user guides:

    How to Enable Payment Authorization

    Mastering Payment Form Integrations with JotForm