What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to have "hide" condition override previous "show" condition

    Asked by SunbridgeInstitute on June 06, 2017 at 12:42 PM

    I have a situation where I want a certain group of questions to show only if there's a second person registering in the form. However, I have some conditional questions inside that section that should be hidden. It seems as though the first "show" condition is superceding all the other conditions. I'm including a screen shot of one of the conditions that is not working. 

    Can you tell me how to configure things so that all the shows and hides will work as intended?

    Thank you!

    Page URL:
    https://www.jotform.com/build/70875504814965

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 06, 2017 at 02:07 PM

    It seems that show conditions will always overrule hide conditions. 

    You will need to update your conditions and set them a bit differently. Please test my demo form with updated conditions and see if it is working properly. 

    https://form.jotformpro.com/71565937987983 

    Feel free to clone it

    I have removed fields that you highlighted on your screenshot from your other condition. 

    Let us know if you need further assistance.