Jotform will not load in IE or Safari, works fine in Chrome

  • SFDAdmissions
    Asked on June 6, 2017 at 2:10 PM

    Having an issue with our form not loading in Explorer or Safari - some customers were getting a 'too long script' error. This is brand new and has not happened before.

  • John_Benson
    Replied on June 6, 2017 at 3:24 PM

    I opened your form using Internet Explorer and I was able to replicate the issue. Here's the message I am getting:

    Jotform will not load in IE or Safari, works fine in Chrome Image 1 Screenshot 20

    Please give me more time to investigate the issue, I will contact you again on this thread once I have an answer. Thank you for understanding.

  • SFDAdmissions
    Replied on June 8, 2017 at 9:11 AM

    any word on this? We are currently losing multiple enrollee's and it is far from beneficial to use your service if it does not work on these other platforms.

  • AIDAN
    Replied on June 8, 2017 at 11:08 AM

    First of all please accept my apologies for any inconvenience.

    I will reach out to my colleague John_Benson and we will get back to you ASAP.

  • John_Benson
    Replied on June 8, 2017 at 5:26 PM

    Please accept my apology for the delay. 

    I recommend disabling the Continue Forms Later in the Form Settings page. We don't suggest using that feature if you have long calculations, conditions or form fields. Here's how:

    Jotform will not load in IE or Safari, works fine in Chrome Image 1 Screenshot 20

    Also, here's a cloned form of your form but the Continue Forms Later is disabled: https://form.jotformpro.com/71586988477986. Please feel free to test it on any internet browser and let us know how it goes.

    Hope that helps. Thank you.