- SFDAdmissionsAsked on June 06, 2017 at 02:10 PM
Having an issue with our form not loading in Explorer or Safari - some customers were getting a 'too long script' error. This is brand new and has not happened before.
- JotForm SupportJohn_BensonAnswered on June 06, 2017 at 03:24 PM
I opened your form using Internet Explorer and I was able to replicate the issue. Here's the message I am getting:
Please give me more time to investigate the issue, I will contact you again on this thread once I have an answer. Thank you for understanding.
- SFDAdmissionsAnswered on June 08, 2017 at 09:11 AM
any word on this? We are currently losing multiple enrollee's and it is far from beneficial to use your service if it does not work on these other platforms.
- AIDANAnswered on June 08, 2017 at 11:08 AM
First of all please accept my apologies for any inconvenience.
I will reach out to my colleague John_Benson and we will get back to you ASAP.
- JotForm SupportJohn_BensonAnswered on June 08, 2017 at 05:26 PM
Please accept my apology for the delay.
I recommend disabling the Continue Forms Later in the Form Settings page. We don't suggest using that feature if you have long calculations, conditions or form fields. Here's how:
Also, here's a cloned form of your form but the Continue Forms Later is disabled: https://form.jotformpro.com/71586988477986. Please feel free to test it on any internet browser and let us know how it goes.
Hope that helps. Thank you.