Jotform will not load in IE or Safari, works fine in Chrome

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    SFDAdmissions
    Asked on June 06, 2017 at 02:10 PM

    Having an issue with our form not loading in Explorer or Safari - some customers were getting a 'too long script' error. This is brand new and has not happened before.

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    John_Benson
    Answered on June 06, 2017 at 03:24 PM

    I opened your form using Internet Explorer and I was able to replicate the issue. Here's the message I am getting:

    Please give me more time to investigate the issue, I will contact you again on this thread once I have an answer. Thank you for understanding.

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    SFDAdmissions
    Answered on June 08, 2017 at 09:11 AM

    any word on this? We are currently losing multiple enrollee's and it is far from beneficial to use your service if it does not work on these other platforms.

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    AIDAN
    Answered on June 08, 2017 at 11:08 AM

    First of all please accept my apologies for any inconvenience.

    I will reach out to my colleague John_Benson and we will get back to you ASAP.

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    John_Benson
    Answered on June 08, 2017 at 05:26 PM

    Please accept my apology for the delay. 

    I recommend disabling the Continue Forms Later in the Form Settings page. We don't suggest using that feature if you have long calculations, conditions or form fields. Here's how:

    Also, here's a cloned form of your form but the Continue Forms Later is disabled: https://form.jotformpro.com/71586988477986. Please feel free to test it on any internet browser and let us know how it goes.

    Hope that helps. Thank you.