What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform will not load in IE or Safari, works fine in Chrome

    Asked by SFDAdmissions on June 06, 2017 at 02:10 PM

    Having an issue with our form not loading in Explorer or Safari - some customers were getting a 'too long script' error. This is brand new and has not happened before.

    Page URL:
    https://form.jotformpro.com/70534008865962

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    JotForm Support

    Answered by John_Benson on June 06, 2017 at 03:24 PM

    I opened your form using Internet Explorer and I was able to replicate the issue. Here's the message I am getting:

    Please give me more time to investigate the issue, I will contact you again on this thread once I have an answer. Thank you for understanding.

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    Answered by SFDAdmissions on June 08, 2017 at 09:11 AM

    any word on this? We are currently losing multiple enrollee's and it is far from beneficial to use your service if it does not work on these other platforms.

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    JotForm Support

    Answered by AIDAN on June 08, 2017 at 11:08 AM

    First of all please accept my apologies for any inconvenience.

    I will reach out to my colleague John_Benson and we will get back to you ASAP.

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    JotForm Support

    Answered by John_Benson on June 08, 2017 at 05:26 PM

    Please accept my apology for the delay. 

    I recommend disabling the Continue Forms Later in the Form Settings page. We don't suggest using that feature if you have long calculations, conditions or form fields. Here's how:

    Also, here's a cloned form of your form but the Continue Forms Later is disabled: https://form.jotformpro.com/71586988477986. Please feel free to test it on any internet browser and let us know how it goes.

    Hope that helps. Thank you.