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  • Profile Image

    Email Alerts - not working

    Asked by jessicamarc on July 26, 2012 at 09:36 AM

    HI,

     

    For some reason, the test e-mail of the Form I have created is not working.  I have checked my email inbox several times since attempting the first of many test email notifications and none have come through.  I have double checked my entry of the email address both in My Account Settings as well as where I would enter it into the the Notification itself.

    This is all happening from within the creation of the FORM itself. When I have tested a submission from the webpage I have loaded the form, it just goes into a summary I can only access through jotform.com.

    Please help!

  • Profile Image

    Answered by ItalyTech on July 26, 2012 at 09:42 AM

    Hi,

     

    your email address was in our bounce list. 

     

    I've just removed it.

     

    You can see log below:

    Result: jessicamarc@i-massage.net is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 550-'This message is being rejected because it is spammy.'
    Hope this helps.
    Alessandro