What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Alerts - not working

    Asked by jessicamarc on July 26, 2012 at 09:36 AM



    For some reason, the test e-mail of the Form I have created is not working.  I have checked my email inbox several times since attempting the first of many test email notifications and none have come through.  I have double checked my entry of the email address both in My Account Settings as well as where I would enter it into the the Notification itself.

    This is all happening from within the creation of the FORM itself. When I have tested a submission from the webpage I have loaded the form, it just goes into a summary I can only access through jotform.com.

    Please help!

  • Profile Image

    Answered by ItalyTech on July 26, 2012 at 09:42 AM



    your email address was in our bounce list. 


    I've just removed it.


    You can see log below:

    Result: jessicamarc@i-massage.net is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 550-'This message is being rejected because it is spammy.'
    Hope this helps.