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    All my forms [form.jotformeu.com] are triggering malwarebytes

    Asked by JAworld on June 06, 2017 at 05:41 PM

    I am sorry, this problem has fired up again. All of my client's review forms and data submission forms now trigger malwarebytes. 

    Can we get this sorted once and for all please? I realise that it is not directly your fault bit surely you can apply a little pressure to get white listed. 

    The whole purpose of my website, ja-world.com is client feedback. Malwarebytes has rendered it useless to those that have this software installed.

    Getting this resolved is now a matter of urgency.



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    JotForm Support

    Answered by Kiran on June 06, 2017 at 05:44 PM

    We have received a response from Malwarebytes that there was a temporary issue and it was resolved. Following are the steps provided by Malwarebytes support if the issue persists. 

    1. Install all the latest Windows Updates (Important)

    2. Download and run the NEW MBAM-clean tool From the link below:

    MBAM Clean Tool Download

    3. Reboot your computer

    4. After the reboot reinstall Malwarebytes 3.0 using the link below:

    Malwarebytes 3.0 Download

    Please give it a try and let us know if you need any further assistance. We will be happy to assist you further. 

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    Answered by JAworld on June 06, 2017 at 05:55 PM

    Thank you for your response Kiran.

    The problem is on my website. Any visitors wishing to leave reviews for our Associates  (which is in part, the whole point of the website's existence) or associates wishing to submit data to us, get a malwarebytes intervention.

    Whilst your suggestion may well prevent problems while I am testing forms embedded in nearly 100 pages , it is impractical and unrealistic to expect my users to do this so they can submit a review or data.

    Is this likely to be a short term problem that will work it's way out as users naturally update their software? Or is it going to be an on going issue?

    I appreciate your concern and assistance.


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    JotForm Support

    Answered by Mike on June 06, 2017 at 07:53 PM

    We will check this out.

    It looks like that Malwarebytes blocked our form.jotformeu.com subdomain again. We have contacted them to lift the block.

    We will let you know once we have any updates.

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    JotForm Support

    Answered by Mike on June 07, 2017 at 05:34 PM

    Malwarebytes have lifted the block yesterday. As far as I understand, the website list is automatically updated along with the package version. So, most of the Malwarebytes users do not need to manually update their clients.

    The form.jotformeu.com address was automatically unblocked on my end.

    If you notice the issue again, please let us know.