What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is saying disabled but it's not

    Asked by Hnewsome23 on June 06, 2017 at 07:08 PM

    All of my forms say disabled but when I go to check the status of the form it is enabled.

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    JotForm Support

    Answered by AIDAN on June 06, 2017 at 08:57 PM

    Upon examination of your account, I found that it is autosuspended because your form "Credit Card Authorization Form" with ID 71557199075164 is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

     

    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.

  • Profile Image

    Answered by Hnewsome23 on June 08, 2017 at 11:06 AM

    I've deleted my form. Can my account be reactivated? Thanks 

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    JotForm Support

    Answered by AIDAN on June 08, 2017 at 12:16 PM

    Thank you for accepting our terms of use and deleting the offending form. I have re-activated your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.