What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    so where is the file?

    Asked by shawn on July 26, 2012 at 11:23 AM

    Just setup my form and uploaded a text file (rtf). Got the email notification and for about 5 minutes the link to the file in the email went no where (I forget what was comin up in the URL). 

    Now when I click the file link in the email it does go to dropbox (so I need to wait some time beyound getting the email confirmation) but the public folder is is referencing shows no files/data. Nor is there a file on my local PC via Drop Box sync.

    Since I know the JotForm functionality supports many API/solutions...where do I figure out how this should be working and/or how to troubleshoot?


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    JotForm Support

    Answered by NeilVicente on July 26, 2012 at 11:58 AM


    I checked your form but could not find any submissions on it. Also, the said form is not integrated to Dropbox.

    Let me help you get this working. Begin by registering a free account with us. Kindly use the same e-mail address so that the form you have created as a guest will be transferred to the new account.

    Afterwards, edit your form then start the Dropbox integration process.


    When you're done, save the form then do a test submit to confirm that the integration is working properly.

    If you encounter any problems, please contact us again for assistance.