My Payment form doesn't redirect to payment page

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    Asked on June 07, 2017 at 09:36 AM

    Hi Erhan and Welvin,

    I do not have much technical knowledge about how the Jotforms are built so I'd appreciate if you could fix the following issues:

    The problems with the forms are as follows:

    1. the form does not link with the payment system. I have just tested it and I received a thank you message rather than being directed to a payment page

    2. I can't see how I can add conditions in Payment option section


    Please are you able to sort it out?

    Best wishes, Karolina

  • Profile Image
    Answered on June 07, 2017 at 09:42 AM


    First of all, if you would like to collect payments via your form, you need a payment gateway on your form.

    Here is a reading about JotForm's payment options. Please have a look at it:

    If you would like to dive into it directly, please use Add Form Element section's Payments tab in the builder to add your payment field:

    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!