My Payment form doesn't redirect to payment page

  • Profile Image
    BreathworksUK
    Asked on June 07, 2017 at 09:36 AM

    Hi Erhan and Welvin,

    I do not have much technical knowledge about how the Jotforms are built so I'd appreciate if you could fix the following issues:

    The problems with the forms are as follows:

    1. the form does not link with the payment system. I have just tested it and I received a thank you message rather than being directed to a payment page

    2. I can't see how I can add conditions in Payment option section

     

    Please are you able to sort it out?

    Best wishes, Karolina

  • Profile Image
    seth
    Answered on June 07, 2017 at 09:42 AM

    Hello,

    First of all, if you would like to collect payments via your form, you need a payment gateway on your form.

    Here is a reading about JotForm's payment options. Please have a look at it:

    https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    If you would like to dive into it directly, please use Add Form Element section's Payments tab in the builder to add your payment field:

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!