What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Payment form doesn't redirect to payment page

    Asked by BreathworksUK on June 07, 2017 at 09:36 AM

    Hi Erhan and Welvin,

    I do not have much technical knowledge about how the Jotforms are built so I'd appreciate if you could fix the following issues:

    The problems with the forms are as follows:

    1. the form does not link with the payment system. I have just tested it and I received a thank you message rather than being directed to a payment page

    2. I can't see how I can add conditions in Payment option section


    Please are you able to sort it out?

    Best wishes, Karolina

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    JotForm Support

    Answered by seth on June 07, 2017 at 09:42 AM


    First of all, if you would like to collect payments via your form, you need a payment gateway on your form.

    Here is a reading about JotForm's payment options. Please have a look at it:


    If you would like to dive into it directly, please use Add Form Element section's Payments tab in the builder to add your payment field:

    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!