What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by rsserhs on June 07, 2017 at 12:37 PM

    I just upgraded my account to silver. I selected monthly but it said that it was yearly on my receipt. 

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    JotForm Support

    Answered by Aury on June 07, 2017 at 01:37 PM


    As per your above explanation, I have gone ahead and changed the subscription to Silver monthly and refund of the balance is being processed, please allow 7-10 business days for reimbursement to reflect in your bank statement.

    If you have additional questions, please feel free to contact us.