What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some users have reported that a form will essentially "lock up

    Asked by Brian on June 07, 2017 at 02:49 PM


           I have had some users report that a form will "lock up" and not allow them to advance to the next page.  It has been very inconsistent as to which page the form stops on and does not do it everytime they use the form.  This occurs even after confirming that all required questions have been answered.  This seems to occur on iPhones more frequently versus Android. 

          Any assistance would be greatly appreciated.


    Thank you.


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    JotForm Support

    Answered by david on June 07, 2017 at 03:32 PM

    I tested the form on mobile and was unable to reproduce the freezing issue.  I did not even experience any lag or slowdown when progressing through the form.  Have you been able to reproduce this on your end and if so, under what circumstances?  As far as I can tell, the form loads and allows for completing all fields.