Why am I getting a Form Disabled message?

  • Profile Image
    spongefan
    Asked on July 26, 2012 at 05:27 PM

    I keep getting this message when I try to preview my form: Form disabled. Form did not pass Status Check.

    The form is not showing up on my website at all (www.spongebob-fanclub.com/registration1.htm).

    Please assist me with this problem.

    Thanks!

  • Profile Image
    jonathan
    Answered on July 26, 2012 at 07:16 PM

    Hi,

    You are getting the Form Disabled message because your account was suspended due to your Registration form. The said form contains a combination of field elements (username, passwords, email account) that was percieved as for accounts phishing form.

    However, it may not be the intent in your case.

    We can re-activate your account BUT you must revised your Registration form(or disable it and just create the appropriate form) so as not to trigger the suspension by Jotforms phishing system.

    I recommend you remove the username and password fields... you can actually get registrations just by getting proper names and emails.

    Please inform us if the suggestion and condition is applicable for you.

    Thanks.

  • Profile Image
    spongefan
    Answered on July 26, 2012 at 07:24 PM

    Hi,

    I really need a Username and Password field for my website registration, as well as the rest of the fields on the page. Is there any way you can re-activate my account without me changing the form? I am using it just to create accounts for people on my website, and don't mean any harm in doing so.

    Thanks

  • Profile Image
    jonathan
    Answered on July 26, 2012 at 07:52 PM

    Hi, can you please explain to us the needs for the username and password field in your registration form? Registration forms normally requires only proper credentials for account verification. Such that Names and E-mails usually suffice the requirements.

    Combination of username and password on forms make it function like a login form.. which is strictly not supported by Jotform.

    I am sure you only meant good intention, so we are looking for acceptable resolution without violating any policy.

    Will await your response.

    Thanks

  • Profile Image
    jonathan
    Answered on July 26, 2012 at 08:44 PM

    Hi,

    Also, if you need to include access pass to registrants, you can use the username and unique id field combination instead that of the password box.

    Like this, the form will still have username. unique id (for password), and email.

    The unique id will not be displayed in the form during useage BUT you can add it in an autoresponder email for the registrants. The registrant will received the email with the unique id access provided.

    Please inform us if this setup is also acceptable for you.

    Thanks.

  • Profile Image
    spongefan
    Answered on July 27, 2012 at 12:13 PM

    Hi,

    The Username and Password fields will only be needed so that the user can choose their username and password for login on the website. So the username and password fields are only for their account credentials on the site.

    The email field is to contact them. The security question and answer is in case the user forgets their password.

    I would prefer not to use the unique id field, as many people easily forget passwords which they did not create.

    I have created this same form not using JotForm but I did not know how to send an auto-response email to the person who has submitted the form, which is the reason I tried using JotForm.

    Thanks

  • Profile Image
    jonathan
    Answered on July 27, 2012 at 05:15 PM

    Hi,

    The Username and Password fields will only be needed so that the user can choose their username and password for login on the website. So the username and password fields are only for their account credentials on the site.

    For this exact reason, we could not allow this form. We have encountered such instances of form useage in the past, and the statistics only resulted towards violation of use. We simply could not allow  forms that could be taken advantage of by stealing account credentials for other domains/websites. 

    I can understand your situation, and you may mean no harm or bad intention,

    BUT we do have responsibilities. And I believe that by not allowing you to proceed with this kind of form, I am only being responsible and helping you to be on the safe instead. =)

    There is actually another product (free) that you can check out, which I believe can easily compliment your membership registration form.

    Please go to http://www.interlogy.com/ and check out Profile Manager (Basic or Premium), and MemberKit.

    We can re-activate your account, but we will have to modify/disable that regisration form. Inform us should we proceed on this.

    Thanks.

  • Profile Image
    spongefan
    Answered on July 28, 2012 at 06:37 PM

    Hi,

    I will disable the Registration form, but please re-activate my account so I can do so. I decided that the Profile Manager would be a good substitute for the registration form. Also, please unblock my IP address, because everytime I visit this website on my laptop, it says my IP has been blocked due to a possible phishing attempt, which is why I'm sending this using a 3G connection on my phone right now.

    Thanks