Fields not copying across to Zoho

Hi

 

I've set up an integration between my jotform and Zoho CRM.

All of the fields appear to be matched (see screenshot) but the telephone field isn't copying across to Zoho.  With another of my integrated Jotforms I'm experiencing the same problem with fields not copying across to Zoho CRM.

 

Any ideas?

 

Miles

Hello,

I checked your form and integration. The integration is working properly. However, you need to update your phone field with a phone field. Do not use short text entry to collect phone numbers. In this kind of integrations, the field types are very important that if you don't use proper field types, the information can't be inserted on the Zoho side.

Here I set up an integration and I filled the phone filed after I changed the short text entry phone field with a default phone field:

Please give it a try and turn back to us with the results.

Thank you.

I've changed the fields to phone fields and we'll see how it works!
Thanks,
Miles
Miles Green
Expertlabels
12 Hillside Rd, Kempson Way
Bury St Edmunds, Suffolk. IP32 7EA
T 01359 271 111
F 01359 271 999
w www.expertlabels.co.uk
...

Please do not hesitate to get back to us if you notice any further issues. We will be happy to help.

Thank you for using JotForm!