Fields not copying across to Zoho

  • Profile Image
    barcodeproducts
    Asked on June 08, 2017 at 08:10 AM

    Hi

     

    I've set up an integration between my jotform and Zoho CRM.

    All of the fields appear to be matched (see screenshot) but the telephone field isn't copying across to Zoho.  With another of my integrated Jotforms I'm experiencing the same problem with fields not copying across to Zoho CRM.

     

    Any ideas?

     

    Miles

  • Profile Image
    seth
    Answered on June 08, 2017 at 10:30 AM

    Hello,

    I checked your form and integration. The integration is working properly. However, you need to update your phone field with a phone field. Do not use short text entry to collect phone numbers. In this kind of integrations, the field types are very important that if you don't use proper field types, the information can't be inserted on the Zoho side.

    Here I set up an integration and I filled the phone filed after I changed the short text entry phone field with a default phone field:

    Please give it a try and turn back to us with the results.

    Thank you.

  • Profile Image
    barcodeproducts
    Answered on June 08, 2017 at 11:43 AM
    I've changed the fields to phone fields and we'll see how it works!
    Thanks,
    Miles
    Miles Green
    Expertlabels
    12 Hillside Rd, Kempson Way
    Bury St Edmunds, Suffolk. IP32 7EA
    T 01359 271 111
    F 01359 271 999
    w www.expertlabels.co.uk
    ...
  • Profile Image
    Kiran
    Answered on June 08, 2017 at 01:24 PM

    Please do not hesitate to get back to us if you notice any further issues. We will be happy to help.

    Thank you for using JotForm!