What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need to reset password and still no email

    Asked by sarah on July 27, 2012 at 03:59 AM


    I am still not receiving any email notifications and also an email from jotform so that I can reset my password.


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    JotForm Support

    Answered by abajan on July 27, 2012 at 04:47 AM

    Hi Sarah

    Your email address was in our bounce list and I've removed it. Try resetting the password now.

    The following message was given by our system as the reason for your email being on our bounce list:

    5.3.0 - Other mail system problem 554-'Email rejected due to security policies - MCSpamSignature.sa.28.5 - http://www.mimecast.com/knowledgebase/KBID10473.htm#554'

    The following remedies may help to prevent any reoccurence of the issue:

    1. Send a copy of the system message to your email service provider

    2. Whitelist our Jotmail IPs

    3. Set the Sender E-mail of the form (and all subsequent forms) to noreply@jotform.com, as illustrated by my colleague gori-mathew.

    After whitelisting the IPs and setting the sender e-mail to noreply@jotform.com, do a test submission and let us know if you get the notification.