What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to change the payment gateway that I have in my form?

    Asked by ACMOS on June 09, 2017 at 08:28 AM

    how can I change my selected method of receiving payment

    - I selected PayPal pro but don't have it and want to change to ex[r

  • Profile Image
    JotForm Support

    Answered by candy on June 09, 2017 at 10:11 AM


    You are able to change the payment gateway in the form. You can delete the payment field simply and add a new one. The created products will not be affected.

    I have cloned your form named "Acmos Method Course Registration" on my side in order to test. Please find the screencast below in order to see the scenario:

    I hope this helps.


  • Profile Image

    Answered by ACMOS on June 09, 2017 at 10:35 AM

    Thanks Candy

    If I delete the payments section will I lose my product info? oops answered above sorry

    I managed to change the currency but now need to alter prices but they now appear impossible to edit? more help please 


  • Profile Image
    JotForm Support

    Answered by Nik_C on June 09, 2017 at 12:53 PM

    I checked your form and you're not able to edit the price because of the Special Pricing:

    Just scroll a bit down and edit the quantity:

    There you can adjust the pricing:

    Let us know if you have any further questions.

    Thank you!