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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have listed four email addresses to be used for notification of submissions. Only the first person receives the notification. They are NOT in spam

    Asked by lfkaufman on July 27, 2012 at 09:59 AM

     

    Have been using jotform for a year.  Multiple receiptients do not receive notification - only #1 email gets it.

    Thanks,

    Lenore Kaufman

    Page URL:
    http://form.jotform.com/form/125545266

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 27, 2012 at 10:20 AM

    Lenore,

    What are the email addresses that do not receive form notifications? Have you looked at the spam folder for the missing notifications?

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    Answered by lfkaufman on July 27, 2012 at 11:01 AM
    Yes I have looked in spam
    Amerges@rutgersprep.org
    Fink@rutgersprep.org
    Lfkaufman@aol.com
    Sent from my iPhone
  • Profile Image

    Answered by gori-mathew on July 27, 2012 at 03:34 PM

    Hi;

    I checked your account and in particular your Registration form and found out that only one email is set as notification email:bscheinkman@me.com

    If you wish the emails stated above to be notification emails, then you need to add them in notification page separating them with commas, see the guideline in the link below;

    https://www.jotform.com/help/39-Send-Form-Emails-to-Multiple-Recipients

    Also ensure that you change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this information is helpful.