- lfkaufmanAsked on July 27, 2012 at 09:59 AM
Have been using jotform for a year. Multiple receiptients do not receive notification - only #1 email gets it.
Lenore KaufmanPage URL:
- JotForm SupportNeilVicenteAnswered on July 27, 2012 at 10:20 AM
What are the email addresses that do not receive form notifications? Have you looked at the spam folder for the missing notifications?
- lfkaufmanAnswered on July 27, 2012 at 11:01 AMYes I have looked in spam
Sent from my iPhone
- gori-mathewAnswered on July 27, 2012 at 03:34 PM
I checked your account and in particular your Registration form and found out that only one email is set as notification email:firstname.lastname@example.org
If you wish the emails stated above to be notification emails, then you need to add them in notification page separating them with commas, see the guideline in the link below;
Also ensure that you change your Sender Name to JotForm, and your Sender-Email to email@example.com and then do a test?
Also, whitelist Jotform's mail sever Ips as follows;
Please lets know if this information is helpful.