- kweatherfordAsked on June 09, 2017 at 12:31 PM
- JotForm SupportBDAVIDAnswered on June 09, 2017 at 02:00 PM
If you do not have the encryption key, there is nothing we can do, the data will not be decrypted. Please disable the feature to avoid losing access to new submissions. If you want to enable it again, make sure the encryption key file is downloaded first.
I would recommend you to read this guide carefully: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Open a new thread if you need anything else, we will be glad to assist you.