What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i have recieved an encryted form and the encryption key is not on my computer, I was never prompted to download it.

    Asked by kweatherford on June 09, 2017 at 12:31 PM
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    JotForm Support

    Answered by BDAVID on June 09, 2017 at 02:00 PM

    If you do not have the encryption key, there is nothing we can do, the data will not be decrypted. Please disable the feature to avoid losing access to new submissions. If you want to enable it again, make sure the encryption key file is downloaded first.

    I would recommend you to read this guide carefully: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Open a new thread if you need anything else, we will be glad to assist you.