What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Remove payment method

    Asked by ganaz on June 09, 2017 at 12:43 PM

    My payment method is currently set to Paypal.  This needs to be removed.  However, I can't figure out how to do this.  Please advise.

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    JotForm Support

    Answered by John_Benson on June 09, 2017 at 02:14 PM

    If you're referring to the PayPal payment gateway integrated to your form, you can remove it by deleting the field. To do that, please follow this guide:

    Hope that helps. Please do get back to us if you have questions or need further assistance. Thank you.

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    Answered by ganaz on June 13, 2017 at 12:11 PM

    I'm referring to payment for a premium subscription.


    I am no longer acting as webmaster for the website associated with this account, and need to remove my personal billing information.

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    JotForm Support

    Answered by John_Benson on June 13, 2017 at 01:31 PM

    I checked your account and it is now scheduled to be downgraded back to the Free account on 06/14/2017. The billing information will be removed once the account has been downgraded.

    Hope that helps. Please contact us again if you have questions.