What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm still locked out despite my account upgrade

    Asked by medialimit on June 09, 2017 at 01:32 PM

    Ran out of space, tried to upgrade and I'm still locked out.


    When is my upgrade going to kick in so I can use my forms??

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    JotForm Support

    Answered by AIDAN on June 09, 2017 at 02:36 PM

    I have checked your account and I confirm that it is now in the Silver plan, and in a very good standing with regards to account limits.

    I have also checked your forms and they are working properly.

    I hope this helps. If you need further assistance please let us know. Thank you.