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    Uploaded image files are corrupted when trying to download

    Asked by jikpoole on June 12, 2017 at 06:38 AM

    Good morning,

    JPG images that are uploaded to a form are corrupted when downloaded.  We can't seem to find the cause.  Can you please investigate for us?

    Example of corrupted images: 'True Mirror' (still), 16mm on HD, 2017.jpg

     

    Page URL:
    https://form.jotform.com/71133112816950

  • Profile Image

    Answered by csvital on June 12, 2017 at 06:54 AM

    It is possibly corrupted because of the image's file name, as in the example 'True Mirror' (still), this comma can breaks your download url.

    You can give information about file names in sub-label to submitters.

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    JotForm Support

    Answered by ashwin_d on June 12, 2017 at 08:23 AM

    Hello jikpoole,

    I'm sorry for the trouble caused to you. 

    I did try to download the file and I was able to download it successfully. The issue seems to be related to "," you have in file name. The file name gets trimmed after the "," which removes the file extension.

    I would suggest you to please rename the file which gets downloaded, add the file extension ".jpg" and you should be able to open the file without any problem. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by jikpoole on June 12, 2017 at 09:02 AM

    Thanks both, I will try changing the file names and I will also warn users not to use ',' in filenames.