What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to change the main account user?

    Asked by nancy.newcomb on June 12, 2017 at 09:36 AM

    I no longer need to be the main user for this account.  I will be starting a new account for in the new department job i have now.  How can i change the main user and not lose the forms for the sub users and new main user?  Will I also be able to set up a new account with my email address once its removed? 

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    JotForm Support

    Answered by AIDAN on June 12, 2017 at 11:34 AM

    Please note that you can change the email address associated with your account, from within your account page: https://www.jotform.com/myaccount

    As to the account username, we can change that for you. All we need is three (3) username suggestions in the order of your preference, in case your first pick is not available.

    Once you change this account's email address to another one, you will be able to use the previous email address in another account without any problems.

    I hope this helps. If you need further assistance please let us know. Thank you.