A Banner Ad from JotForm just started showing up on my contact us form

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    downdraft1
    Asked on June 12, 2017 at 04:02 PM

    Please advise why a banner ad from jotform has suddenly started appearing on our contact us form (see attached screen shot).

    We needs this removed as soon as possible.

     

    Thank you in advance for your assistance with this matter.

    Regards,

    Adam

  • Profile Image
    AIDAN
    Answered on June 12, 2017 at 05:02 PM

    I have checked your account and found that it's in the Free status.

    Please note that removing the JotForm branding is an option reserved only for upgraded accounts. Accounts in the Free status cannot remove it.

    If you need further assistance please let us know. We will be happy to help. Thank you.