What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A Banner Ad from JotForm just started showing up on my contact us form

    Asked by downdraft1 on June 12, 2017 at 04:02 PM

    Please advise why a banner ad from jotform has suddenly started appearing on our contact us form (see attached screen shot).

    We needs this removed as soon as possible.


    Thank you in advance for your assistance with this matter.



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    JotForm Support

    Answered by AIDAN on June 12, 2017 at 05:02 PM

    I have checked your account and found that it's in the Free status.

    Please note that removing the JotForm branding is an option reserved only for upgraded accounts. Accounts in the Free status cannot remove it.

    If you need further assistance please let us know. We will be happy to help. Thank you.