What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All forms disabled?

    Asked by AirportRoadStorage on June 12, 2017 at 04:14 PM

    We are not requesting sensitive information? Was there an attempt to breach information?

    I see there were contacts from Guatemala and Turkey?

     

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    Answered by AirportRoadStorage on June 12, 2017 at 05:19 PM

    Our airport? We're not an airport. We're a storage facility. Do you mean the domain for our website?

    airportroadstoragellc.com? 

     

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    Answered by Sven on June 12, 2017 at 05:27 PM

    Hi, 

    Thanks for providing the email, I think your account was suspended because your email address is on gmail, and not one from your domain, can you change your email to one that comes from your website domain?

    Thank you!

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    Answered by AirportRoadStorage on June 12, 2017 at 05:30 PM

    This is the email address we use. I did not see anything in terms saying we cannot use gmail. Can you please enable our forms.

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    Answered by AirportRoadStorage on June 12, 2017 at 05:56 PM

    ?

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    Answered by Sven on June 12, 2017 at 05:59 PM

    Apologies for the confusion, and any inconvenience caused. 

    Upon checking further, I have found out that your account has been suspended because you're asking for Social Security Number in your form (ID: 71544321646151), which is allowed in our terms of use under some circumstances. however, it needs to be used in an encrypted form. 

    I have re-activated your account, it should work now without issues, but please consider using encryption with your form. Here's how to use encrypted forms:

    Encrypted-Forms-and-How-to-Use-Them

     

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    Answered by AirportRoadStorage on June 12, 2017 at 06:02 PM

    Odd, if you check settings, you'll see that the form is already encrypted.

    Also, the link to the forms from our website still say forms are disabled?

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    Answered by Sven on June 12, 2017 at 06:05 PM

    Can you please refresh, or log out and login back again, and your account should work without issues.