What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my PayPal total show no value amount after clicking submit

    Asked by HACA on June 12, 2017 at 08:09 PM

    Hello JotForm Team,

     

    My form has been working correctly. Now, all of a sudden, when a user selects to pay by Credit Card, the amount due shows $50.00.  When clicking submit it changes to no value. Since it changes to no value, the form is directed to the Thank you page and not the PayPal gateway.

     

    Will you please look at the form to see what changed?

     

    https://form.jotformpro.com/HACA/WOY_TT

     

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 12, 2017 at 11:48 PM

    I am still testing trying to figure out why the total is getting clear when the form is submitted. I will get back to you as soon as I figure it out.

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    JotForm Support

    Answered by BDAVID on June 13, 2017 at 12:08 AM

    I apologize for the delay, it was a little difficult to identify the problem. After checking conditions, and revising the formulas, etc, I found out that you have setup zero numbers inside the calculation area of the Form Calculations widgets called PayPal Input:

    (Click on the wand icon, remove the numbers, then click on save)

    And Payment Calculation:

    (Click on the wand icon, remove the numbers, then click on save)

    Please remove those zero values, as that is causing the conflict. I did it already in my clone version, and it is now working: https://form.jotform.co/71630713880859 

    Let us know if you need more help, we will be glad to assist you.

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    Answered by HACA on June 13, 2017 at 10:30 AM

    Thank you!  I am not sure how the $0.00 values were added as the form was working successfully up until yesterday.  Thus, I did not think to look at the two fields. Per your reply, I removed the values and the form is now working again. I appreciate the quick reply.