Not receiving auto-responder e-mail

  • Profile Image
    Shamiz
    Asked on June 12, 2017 at 10:43 PM

    Hi,

     

    Why do some of the recipients of the auto-responder e-mail not receiving the notification?

     

    Regards,

    Amy

  • Profile Image
    ashwin_d
    Answered on June 13, 2017 at 01:23 AM

    Hello Amy,

    I'm sorry for the trouble caused to you. 

    I did check your form's auto-responder email alert and did not find any issue with that. You have configured it correctly and auto-responder email should be sent without any problem. 

    I did test your form with my email address and I did receive auto-responder email successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us with the email address on which you are not receiving email, we will take a look.

    We will wait for your response.

    Thank you!