Not receiving auto-responder e-mail

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    Asked on June 12, 2017 at 10:43 PM



    Why do some of the recipients of the auto-responder e-mail not receiving the notification?




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    Answered on June 13, 2017 at 01:23 AM

    Hello Amy,

    I'm sorry for the trouble caused to you. 

    I did check your form's auto-responder email alert and did not find any issue with that. You have configured it correctly and auto-responder email should be sent without any problem. 

    I did test your form with my email address and I did receive auto-responder email successfully. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us with the email address on which you are not receiving email, we will take a look.

    We will wait for your response.

    Thank you!