What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving auto-responder e-mail

    Asked by Shamiz on June 12, 2017 at 10:43 PM



    Why do some of the recipients of the auto-responder e-mail not receiving the notification?




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    JotForm Support

    Answered by ashwin_d on June 13, 2017 at 01:23 AM

    Hello Amy,

    I'm sorry for the trouble caused to you. 

    I did check your form's auto-responder email alert and did not find any issue with that. You have configured it correctly and auto-responder email should be sent without any problem. 

    I did test your form with my email address and I did receive auto-responder email successfully. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us with the email address on which you are not receiving email, we will take a look.

    We will wait for your response.

    Thank you!