The function of Export does not work now.

  • Profile Image
    formmm
    Asked on July 28, 2012 at 11:46 PM

    The function of Export does not work now.

    The situation has been lasting for half an hour.



    This is a re-post of a comment on How to Export Form Data to Excel

  • Profile Image
    idarktech
    Answered on July 28, 2012 at 11:51 PM

    Hi,

    I can't seem to replicate this issue on my end. May I know the form ID or the form URL in which you are having problem with? We will check it here. We can also send you a copy of your submissions reports if you want. Just let us know.

    Thanks.

  • Profile Image
    formmm
    Answered on July 29, 2012 at 03:10 AM
    Thanks a lot for replying.
    Form URL : http://form.jotform.me/form/22077703195454
    I don't actually need submissionsreports right now.They're just for test.
    But it is still important to make sure if the system can work smoothly.
    Thanks. 
  • Profile Image
    idarktech
    Answered on July 29, 2012 at 03:25 AM

    Hi,

    I just tried it right now but still failed to replicate this problem. I was able to export/download that form's submissions and my submissions without any problem. Also tried it with different browsers. You can check my screen here using Chrome:

    May I ask you to please try again this time? You may also try to clear your browser's cache before exporting. You only had few submissions so it shouldn't be a problem. I can even download huge submissions.

    Please update us about this. Thank you so much!

  • Profile Image
    formmm
    Answered on July 30, 2012 at 09:51 PM

    Clearing browser's cache before exporting is a good suggestion.
    Then it works .Thank you! 
    寄件br/> JotForm Support Forum
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    寄件日期 2012/7/29 (週日) 3:25 PM
    主旨 Re: The function of Export does not work now.
    A new response has been received:
    Answered by idarktech
    Hi,
    I just tried it right now but still failed to replicate this problem. I was able to export/download that form's submissions and my submissions without any problem. Also tried it with different browsers. You can check my screen here using Chrome:
    May I ask you to please try again this time? You may also try to clear your browser's cache before exporting. You only had few submissions so it shouldn't be a problem. I can even download huge submissions.
    Please update us about this. Thank you so much!
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image
    idarktech
    Answered on July 30, 2012 at 10:27 PM

    Glad to hear it works for you. Cheers!

  • Profile Image
    creditpluscreditrepair
    Answered on January 24, 2013 at 09:31 AM

    This isn't working for me. Please help! 

  • Profile Image
    Welvin
    Answered on January 24, 2013 at 11:53 AM

    @creditpluscreditrepair,

    Are you having too many submissions on your form? You may consider exporting your submissions partially. Check this guide and navigate to Step 3: http://www.jotform.com/help/73-Partial-downloading-of-reports

    Let us know if you need further help.

    Thank you.