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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The function of Export does not work now.

    Asked by formmm on July 28, 2012 at 11:46 PM

    The function of Export does not work now.

    The situation has been lasting for half an hour.



    This is a re-post of a comment on How to Export Form Data to Excel

  • Profile Image
    JotForm Support

    Answered by idarktech on July 28, 2012 at 11:51 PM

    Hi,

    I can't seem to replicate this issue on my end. May I know the form ID or the form URL in which you are having problem with? We will check it here. We can also send you a copy of your submissions reports if you want. Just let us know.

    Thanks.

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    Answered by formmm on July 29, 2012 at 03:10 AM
    Thanks a lot for replying.
    Form URL : http://form.jotform.me/form/22077703195454
    I don't actually need submissionsreports right now.They're just for test.
    But it is still important to make sure if the system can work smoothly.
    Thanks. 
  • Profile Image
    JotForm Support

    Answered by idarktech on July 29, 2012 at 03:25 AM

    Hi,

    I just tried it right now but still failed to replicate this problem. I was able to export/download that form's submissions and my submissions without any problem. Also tried it with different browsers. You can check my screen here using Chrome:

    May I ask you to please try again this time? You may also try to clear your browser's cache before exporting. You only had few submissions so it shouldn't be a problem. I can even download huge submissions.

    Please update us about this. Thank you so much!

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    Answered by formmm on July 30, 2012 at 09:51 PM

    Clearing browser's cache before exporting is a good suggestion.
    Then it works .Thank you! 
    寄件br/> JotForm Support Forum
    收件br/> polapon6@ymail.com
    寄件日期 2012/7/29 (週日) 3:25 PM
    主旨 Re: The function of Export does not work now.
    A new response has been received:
    Answered by idarktech
    Hi,
    I just tried it right now but still failed to replicate this problem. I was able to export/download that form's submissions and my submissions without any problem. Also tried it with different browsers. You can check my screen here using Chrome:
    May I ask you to please try again this time? You may also try to clear your browser's cache before exporting. You only had few submissions so it shouldn't be a problem. I can even download huge submissions.
    Please update us about this. Thank you so much!
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image
    JotForm Support

    Answered by idarktech on July 30, 2012 at 10:27 PM

    Glad to hear it works for you. Cheers!

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    Answered by creditpluscreditrepair on January 24, 2013 at 09:31 AM

    This isn't working for me. Please help! 

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    JotForm Support

    Answered by Welvin on January 24, 2013 at 11:53 AM

    @creditpluscreditrepair,

    Are you having too many submissions on your form? You may consider exporting your submissions partially. Check this guide and navigate to Step 3: http://www.jotform.com/help/73-Partial-downloading-of-reports

    Let us know if you need further help.

    Thank you.